Privacy Policy

1) Information We Collect

A. Information you provide directly

• Contact & quote details: name, email, phone, service address, preferred dates/times, property details, job notes.
• Commercial information: services requested, estimates, invoices, payment status (payments handled by third-party processors).
• Customer content: before/after photos or videos of your property, testimonials/reviews you submit.
• Communications: emails, calls/voicemails, text messages, and messages via our site or social channels.

B. Information collected automatically

• Device/usage data: IP address, browser type, page views, referring/exit pages, timestamps, and general location (city/region) derived from IP.
• Cookies & similar tech: to operate the site, remember preferences, and measure site traffic (see §8).

C. Information from third parties

• Scheduling, payments, and analytics providers (e.g., calendar, invoicing, payment gateways, analytics).
• Public/review platforms when you engage with our profiles or leave reviews.

We do not intentionally collect information from children under 13. If you believe a child has provided personal information, contact us and we will delete it.

2) How We Use Your Information

• Provide, schedule, and complete services; create and send estimates and invoices.
• Communicate about appointments, confirmations, changes, and service updates (email, phone, or SMS if you opt in).
• Respond to inquiries and provide customer support.
• Improve our Services, website performance, and user experience.
• Prevent fraud, enforce policies, and comply with legal obligations.
• With your permission, showcase non-identifying project photos (see §7).

3) Legal Bases (EEA/UK visitors)

Where applicable, we process personal data under: (i) performance of a contract; (ii) our legitimate interests (e.g., customer support, site security); (iii) consent (e.g., certain marketing or cookies); and/or (iv) legal compliance.

4) Sharing & Disclosures

• Service providers: website hosting, email/SMS tools, scheduling, CRM, analytics, and payment processors (they handle transactions securely; we don’t store full card numbers).
• Professional services & compliance: accountants, advisors, insurers, or as required by law or to protect rights and safety.
• Business transfers: in connection with a merger, sale, or similar event.

We do not sell personal information and do not share it for cross-context behavioral advertising as defined under California law.

5) Your Choices

• Email & SMS: unsubscribe or reply STOP to opt out of marketing texts. (Service messages may still be sent for active jobs.)
• Cookies/Analytics: see §8 for controls.
• Access/Update/Delete: See §6 (California) and §9 (EEA/UK).

6) California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to know/access, correct, and delete personal information, and to limit certain uses of sensitive information. We do not sell or share personal information for cross-context behavioral advertising.

How to exercise your rights: Email conejovalleypowerwashing@gmail.com or call (805) 657-5551 with your request and enough details to verify your identity. We will verify and respond per California law. We won’t discriminate against you for exercising your rights.

Categories collected (past 12 months): identifiers (name, email, phone), commercial info (services/estimates/invoices), internet activity (site analytics), geolocation at city/region from IP, and audio/visual (before/after property images). Sources: you, your devices, service providers, publicly available sources. Purposes & recipients: see §§2–4.

7) Photos, Videos & Testimonials

Before/after images help us provide estimates, document results, and showcase our work. We avoid posting materials that reveal precise addresses or personal identifiers. If you prefer we not share images of your project, please tell us before service or anytime via email, and we’ll honor your request. Testimonials may display your first name/initial and city unless you ask us to anonymize further.

8) Cookies & Analytics

We (and our providers) use cookies and similar technologies to operate the site, remember preferences, and understand usage.

• Essential cookies are required for core functionality.
• Analytics cookies (e.g., Google Analytics) help us measure traffic and improve the site.

Your controls: most browsers let you block/clear cookies; you can use Google’s opt-out tools. If required by law, we will present a cookie notice or preferences.

Do Not Track & GPC: We don’t respond to “Do Not Track” signals, but honor applicable Global Privacy Control (GPC) signals for California where relevant.

9) EEA/UK Privacy Rights

Where applicable, you may request access, correction, deletion, restriction, portability, or object to processing. If processing is based on consent, you can withdraw it at any time. To exercise, contact us at the email above. You may also lodge a complaint with your local data protection authority.

10) Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure. If we become aware of a security incident affecting your information, we will notify you as required by law.

11) Data Retention

We retain personal information only as long as needed for the purposes described, including to provide services, comply with legal/tax/accounting obligations, resolve disputes, and enforce agreements. We may retain non-identifying project photos for portfolio purposes unless you request removal.

12) Third-Party Links & Services

Our site may link to third-party websites or embed third-party content (e.g., maps, review widgets, video players). Those third parties may collect data per their own policies. We are not responsible for their practices; please review their privacy policies.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision. Material changes will be communicated by posting the updated Policy on our site and updating the date above.

14) Contact Us

Conejo Valley Power Washing
Attn: Privacy – Erik Sommer
Phone: (805) 657-5551
Email: conejovalleypowerwashing@gmail.com